DELIVERY

We use fast shipping service for all US orders absolutely free. Unfortunately, we are unable to ship to US military bases at this time. We apologize for any inconvenience this may cause.

How long will it take to receive my package?

For orders within the USA, the estimated delivery time from placing your order is 11-22 days.

Do you ship internationally?

No, our services are currently limited to the USA.

What payment methods do you accept?

We accept payments through Stripe and major credit cards: Visa, MasterCard, Discover, American Express.

Is online purchasing secure?

Absolutely. Safeguarding your personal information is paramount to us. We never rent, sell, or share your data with third parties. Our Privacy Policy outlines how we collect and utilize your information.

Can I modify my order?

Unfortunately, once an order is placed, we cannot accommodate modifications. Please review all details carefully before confirming your purchase.

Can I cancel my order?

Yes, you can cancel your order on the same day within 6 hours of placing it. After this timeframe, if the order has been processed for shipping, it cannot be canceled. Please note, a 25% processing fee will apply to cancellations.

Can I return or refund my order?

Items can be returned or exchanged within 12 days of delivery, excluding shipping costs. Please refer to our Returns & Refunds Policy for detailed information.

What is the timeframe for returns?

Our return policy is valid for 12 days after delivery. After this period, the order is considered accepted, and refunds will not be issued.

I haven’t received my order. What should I do?

If your shipping tracking indicates delivery but you haven’t received your package, check your surroundings first. If still unresolved, contact the shipping company using the provided tracking information. For further assistance, reach out to our support team at contact@shoesbits.com.