Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, we deliver the same product you saw in item picture or in the item description. In case you are not satisfied with the item we sent, feel free to use our refund and return option HERE.

Where can I view my sales receipt?

When you finalize your payment for your purchases, we will send you an email containing your invoice for the purchased items. If in any case, you need another copy of your invoice, please send us your request and we will be happy to send you a copy.

How can I return an item?

In case you are not satisfied with the product we sent, you can use our refund and return option HERE.

Will you restock items indicated as “out of stock?”

We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.

Where can I ship my order?

We offer many shipping methods you can choose from. For security reasons, we will only ship your order to the billing address you entered during checkout. If you need to ship to a different address, please send a request with the order and we will verify your request. Please note that if you request to ship to a different address, your order might be delayed due to the verification process.

To read more about our shipping & delivery policy, CLICK HERE

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Contact Us

Have any questions or need to get more information about products, or customer service. Please email us at support@shoesbits.com we will reply to you as soon as possible.